Returns & Refund Policy

1. Eligibility for Returns

You may return an item within 7 days of the delivery date if:

• The item arrived damaged or defective.
• You received the wrong item.
• The item is significantly different from its description on our website.

Items that have been used, washed, altered, or are not in their original condition and packaging are not eligible for return unless they are faulty.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Items clearly marked as "final sale" or "non-returnable"
• Intimate or hygiene-related products once opened
• Digital products or downloadable content

3. How to Initiate a Return

1. Contact us via WhatsApp at 0818 728 1015 or email [email protected] within 7 days of delivery.
2. Provide your order number, a clear description of the issue, and photos of the item if it is damaged or defective.
3. Our team will review your request and respond within 1–2 business days with instructions.
4. Once approved, you will be instructed on how to return the item to us.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 5–10 business days.
• Refunds are issued to the original payment method (bank transfer or card).
• Delivery fees are non-refundable unless the return is due to our error.

5. Exchanges

If you received a faulty or wrong item and would prefer an exchange over a refund, please let us know when you contact us. Exchanges are subject to product availability.

6. Contact Us

For any returns or refund enquiries, please reach us at:
WhatsApp: 0818 728 1015
Email: [email protected]